Return and Refund Policy
Thank you for shopping with us. We want every customer to have a positive experience and receive their products in excellent condition. Please read our return and refund policy carefully.
Returns
We accept returns for eligible items within 14 days of delivery. To be eligible for a return, the item must be:
Unused and in its original condition.
Unwashed and free from any signs of wear or damage.
Returned with all original packaging and tags where applicable.
Items that have been used, washed, altered, or damaged after delivery cannot be accepted for return.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order with details and supporting images. We will review the issue and assist with a suitable solution.
Non-Returnable Items
For hygiene and product quality reasons, we cannot accept returns on:
Used or washed bedding products.
Items showing signs of wear or damage caused by the customer.
Personalised or customised products unless they arrive faulty.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged due to an error on our side.
Please note that shipping costs are non-refundable unless the return is due to a mistake made by us.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Exchanges
If you need to exchange an item due to a size issue or another reason, please contact us, and we will review your request based on product availability.
Shipping and Delivery
We aim to process and deliver all orders as quickly as possible. Delivery times may vary depending on location, shipping method, and other external factors.
Customers are responsible for providing accurate delivery information at checkout. We cannot be held responsible for delays caused by incorrect addresses or circumstances outside our control.
Contact Us
If you have any questions regarding returns, refunds, or delivery, please contact our support team. We are happy to assist you.